btd22 Privacy Policy

1 Introduction

btd22 ("we", "our", or "platform") provides a safe and reliable online casino and sports betting service for Bangladeshi users. Your privacy is our highest priority. This privacy policy applies to the use of the btd22 website and related services.

By accepting the terms described in this policy, you consent to our methods of collecting and using your information. We always follow a policy of transparency and do not disclose your personal information to any unauthorized third party.

2 Information Collection

We may collect the following types of information for the purpose of providing our services:

2.1 Information Provided Directly

When you create an account on btd22, complete a transaction, or use support services, we collect the following information:

• Full name and identification details
• Email address
• Date of birth (for age verification)
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Documents required for identity verification (copy of national ID card or passport)

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device information
• Browser type and operating system information
• Login time, session data, and browsing activity
• Gaming history and betting transaction records
• Information collected through cookies and similar tracking technologies

2.3 KYC Verification

In accordance with international anti-money laundering guidelines and to protect our users, identity verification (KYC) may be mandatory for transactions above a certain amount. Documents collected through this process are stored under strict security.

3 Purpose of Using Information

btd22 uses collected information only for the following legitimate purposes:

• Account Management: To create, secure, and manage your account.
• Transaction Processing: To successfully complete deposits, withdrawals, and payments.
• Service Improvement: To enhance your experience and develop new features.
• Customer Support: To assist you via 24/7 live chat and email.
• Security Assurance: To prevent fraud, fraudulent activity, and unauthorized access.
• Legal Compliance: To comply with applicable laws and regulations.
• Promotional Communications: To send you bonuses, offers, and updates with your consent.
• Responsible Gaming: To monitor your gaming behavior and provide support in case of potential issues.

4 Information Storage and Security

Keeping your personal information secure is one of btd22's highest priorities. We use industry-standard security technologies:

4.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — on all data transmissions.
• Data storage using 256-bit encryption technology.
• Firewall and intrusion detection systems.
• Regular security audits and vulnerability testing.
• Two-Factor Authentication support.

4.2 Retention Period

We retain your information for the following periods:

• For as long as your account is active, and for a minimum of five years after the account is closed.
• Financial transaction records are retained for an extended period as required by law.
• Customer service communication history is retained for up to three years.

5 Sharing Information with Third Parties

btd22 does not sell your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted partners for payment processing, identity verification, and technology services. These partners are required to comply with our privacy standards and may only use information for the purpose of providing specific services.

5.2 Legal Obligations

We may be legally required to provide information in response to a court order, government directive, or a valid request from a law enforcement agency. In such cases, we always follow lawful procedures.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new owner will be bound to comply with the terms of this privacy policy.

5.4 International Data Transfers

Our servers may be located outside Bangladesh. For international data transfers, we comply with international data protection standards and ensure appropriate safeguards.

6 Cookie Policy

Cookies and similar tracking technologies are used on the btd22 website. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for the core functions of the website, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and provide a personalized experience.
• Analytics Cookies: To understand usage patterns on the website and improve services.
• Security Cookies: To help prevent fraud and cyberattacks.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may cause some important features of the website to not function properly.

7 Your Rights

Every user registered with btd22 enjoys the following rights:

7.1 Right to Access Information

You can contact us at any time to find out what information we are storing about you and how it is being used.

7.2 Right to Correct Information

If there is any error or incompleteness in your stored information, please let us know. We will correct it as soon as possible.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, if there are legal obligations, it may not be possible to delete all information.

7.4 Right to Object to Processing

You may object to your information being used for marketing purposes. To stop promotional emails, use the unsubscribe link or contact us directly.

7.5 Right to File a Complaint

If you believe your privacy rights have been violated, contact us directly. We will review your complaint and take necessary action within 30 business days.

8 Protection of Minors

btd22 services are only for those aged 21 or older. We do not knowingly collect or store any information from minors.

Age verification is mandatory at the time of registration. If any user is found to be under 21 years of age, their account will be closed immediately and all related information will be deleted.

We request parents — keep a close watch on your child's online activity and prevent minors from using platforms of this kind.

9 Policy Changes

btd22 reserves the right to change or update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A prominent notice will be displayed on the website.
• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be changed.

Continuing to use btd22 after any changes means you are considered to have consented to the new policy. If you do not agree with the new policy, stop using the platform and request that your account be closed.

10 Contact

If you have any questions, complaints, or information-related requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 — directly through the site.

Our privacy team will review your request properly and respond as soon as possible. General requests are responded to within business days.